Version 1.0 Marketing Sales Order Process Customer Service Help ?? Direct Customer/Distributor: Contact at Customer/Distributor (Name, direct line) Person(s) surveyed: At Studer , our constant aim  is to improve  our products and services to our customers and also to you, our business partners. You can offer the best service to your  customers, who are also our customers,  only when you are best served by our support and services. The right information at the right time, the right answer on the phone, a delivery in time . These are all things we can expect and also must expect from a reliable partner to perform in both directions  - both we from you and you from us - like partners do.  To further improve our responsiveness, procedures and minimize mistakes, we would like to know your opinion  of  several areas of  our  co-operation.  Not just from the daily routine but also from specific cases. In order to do so, we invite you to  please take ten minutes and to fill in the questionnaires in this internet based tool and send it back to us. We  plan to repeat this  exercise every six months,  to find out  what we can learn from and  best improve to become an even better business partner. I thank you for your cooperation and help and your valuable time, and we will let you know about the progress. Please fill out your name and select the section Marketing, Sales..... You have the choice between excellent and poor and the importance of this question. After fill out you can transmit the date with the button "submit" It is possible to fill out one or more sections. For each section you have to transmit the data separately. Thanks